COVID-19 & Windrifter Policy

On April 6, 2020, Executive Order #27 was issued by Governor Chris Sununu regarding lodging establishments for the State of New Hampshire. The outline is as follows:

  1. In order to slow the spread of COVID-19, and to promote and secure the safety and protection of the people of New Hampshire, all lodging providers within the State of New Hampshire are hereby restricted to providing lodging for vulnerable populations and essential workers only, as those terms are defined in this Order.
  2. For purposes of this Order, lodging providers shall include hotels; motels; bed and breakfasts; inns; and short term rentals such as those made available through VRBO, Homeaway, AirBnb and other services. The term lodging providers shall not include public and private campgrounds, which may remain open.
  3. For purposes of this Order, vulnerable populations shall include the following:
    a) Children in emergency placements
    b) Persons who are victims of or at risk of domestic violence
    c) Homeless individuals and families for whom hotels or other lodging accommodations and
    operations are being used as emergency shelters
    d) New Hampshire residents who are self-isolating or self-quarantining
    e) Individuals receiving long-term, specialized medical care from a physician or other medical
    provider located in New Hampshire and accompanying family members
    f) Individuals in need of housing, accommodation and shelter due to extenuating circumstances
    such as fire or casualty
    g) Individuals unable to return to their homes outside of New Hampshire due to flight
    cancellations, border closures, or other direct and material constraints on travel.
  4. For purposes of this Order, essential workers shall include any person employed by a business or organization that qualifies as an essential business pursuant to Emergency Order #17 and Exhibit A thereto.
  5. On-line reservations shall be suspended, and lodging providers shall post a prominent notice on their web platforms to advise potential guests that reservations for lodging in New Hampshire, as allowed by this Order, shall be accepted by phone only.
  6. Lodging providers may permit existing guests to remain through the end of their scheduled stay, but may not allow stay extensions or new reservations, except for purposes permitted in this Order.
  7. The Division of Public Health and State or local police shall have authority to enforce this Order.
  8. This Order shall remain in effect until May 4, 2020.

To read Executive Order #27 in its entirety, please visit: https://www.governor.nh.gov/news-media/emergency-orders/documents/emergency-order-27.pdf

Windrifter COVID-19 Policy/Procedures

It is important to us that the safety and health of our guests and staff members is addressed during this unprecedented season. We are working with a skeleton crew at this time, but are giving it our best effort to keep everything as normal as possible during these abnormal circumstances.

In an effort to better practice “social distancing”, while providing service to our registered guests, we have made alterations to how we do business until the current restrictions are lifted. Below is a list of services that will be altered and ongoing procedures that have been placed into effect.

⦁ Our front desk is being manned from 8AM-8PM daily. All keys are being disinfected after each use.

⦁ We respectfully ask that guests maintain a safe 6 foot distance between themselves and any employee on site as recommended by the CDC.

⦁ All reservations are screened to only be accepted based on the criteria highlighted within the Executive Order #17 (see above) until restrictions are lifted.

⦁ Our exercise room will be closed for use until further notice.

⦁ Our indoor pool remains open during the same hours as the front desk. A maximum of 5 people will be allowed into the area at any given time.

From CDC website:    Can the COVID-19 virus spread through pools and hot tubs?
There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.

⦁ All pool furniture & pool towels have been removed from the pool area and bathrooms. Guests are welcome to bring their own chairs and towels into the area, but must be taken with you upon departure. Any items left behind will be disposed of immediately.
⦁ We will not enter any occupied guest rooms to provide housekeeping services.
⦁ We will provide needed supplies, but will not be doing any physical cleaning in an occupied unit.
⦁ Please call the front desk by dialing “0” to let us know what items are needed and they will be packaged to be placed outside your door.
⦁ Any dirty linens being replaced must be placed in the hallway for us to retrieve so we can continue to keep our stock in rotation. If you need plastic bags for these items, please advise us so we can supply them.

⦁ Should a maintenance issue arise in an occupied unit, staff will be available to assist. We will make arrangements with guests to ensure any necessary repair is handled timely, efficiently and safely.

⦁ All staff members are assisting in continually cleaning public areas and touchable surfaces throughout the property on a daily basis. We are wearing gloves for all tasks and wearing masks when guest contact is imminent. We are using sanctioned Ecolab products to clean and disinfect all surfaces and laundry.

As always, we will continue to monitor the COVID-19 situation and will follow guidance from the CDC, public health officials and government agencies, so we can continue to support our customers and communities as needed.

If you have any questions, please don’t hesitate to let us know.